Faq
Ordering & Payment
How can I place an order?
Simply browse our collection, select your desired items, choose your size and color, then proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days). Shipping costs vary depending on your location and selected method.
Do you ship internationally?
Yes! We ship worldwide. International delivery times typically range from 7-14 business days, depending on customs processing in your country.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey through our website or the carrier's tracking system.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging. Some sale items may be final sale.
How do I exchange an item?
Please initiate a return for the original item and place a new order for the desired size/color. We'll process your refund once we receive the returned item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these to your body measurements for the best fit.
What materials are your clothes made from?
We use various high-quality fabrics including cotton, polyester blends, silk, and wool. Material composition is listed on each product page under "Product Details."
How should I care for my ChicSakura garments?
Care instructions are provided on each item's label and product page. We recommend following these instructions to maintain your clothing's quality and longevity.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to create a new password.
Why can't I add items to my cart?
This might occur if an item is out of stock or if there's a temporary technical issue. Try refreshing your browser or clearing your cache. If problems persist, please contact us through our support form.
Do you offer discounts for bulk orders?
We offer special pricing for wholesale orders. Please visit our Wholesale Inquiry page for more information about bulk purchases.